Return and Exchange Policy

Thank you for choosing Fuumuui.

We are committed to providing high-quality art supplies and excellent service to art enthusiasts and creators. If you encounter any issues upon receiving your order, please feel free to contact us. We will do our best to offer you prompt, transparent, and fair return and exchange support.

1. Return Policy

We accept return requests for most unused items under the following conditions:

Return requests must be made within 30 days of receiving the product.

Items must be kept in brand-new, unused condition with original packaging, tags, and all accessories intact.

Please contact our customer service via email (roar@fuumuui.com) before returning any item. We will provide you with the return address and instructions.

For returns not due to quality issues, the buyer is responsible for the round-trip shipping costs.

If returned items are damaged or missing parts, Fuumuui reserves the right to deduct a portion of the refund.

2. Exchange Policy

If you receive any of the following issues, we will provide a free replacement or resend:

• Wrong item or model sent;
• Products with obvious damage or severe defects;
• Missing accessories or parts;
• Severe packaging damage caused during shipping.

Please contact us via email within 7 days of receipt, providing:

• Your order number;
• Clear photos or videos of the problematic product;
• A brief description of the issue.

We will review your request promptly and arrange a replacement or resend after confirmation. If the item is out of stock, we can offer a refund of equal value or suggest an alternative exchange.

3. Refund Policy

If your order has not yet shipped, you may request cancellation and receive a full refund. Please contact our customer service as soon as possible at roar@fuumuui.com to process this.

We recommend submitting refund requests within 12 hours of placing your order so we can verify the shipping status.

What if the order has already shipped?

Once the order is packed or shipped, the system cannot intercept it and pre-shipment refund requests will no longer apply.

If you still wish to return the item after receiving it, you may request a “return and refund” in accordance with our return policy. We will assist you accordingly.

Once the returned item is received and inspected by our warehouse, we will process your refund within 3–7 business days.

Refunds will be issued via your original payment method (credit card, PayPal, bank transfer, etc.). The exact timing depends on your bank or payment provider.

If the return is not approved (e.g., used, damaged items or beyond the return period), we will inform you via email and no refund will be issued.

4. Non-Returnable Items

To protect product quality and other customers’ interests, returns or exchanges will not be accepted in the following cases:

• Items that show obvious signs of use;
• Requests made after the return period (e.g., after 30 days);
• Subjective dissatisfaction without valid reason;
• Items returned without prior contact or authorization from customer service.

5. Return Process Summary

Email us at roar@fuumuui.com explaining your order issue and request for return/exchange;

We will respond within 1–2 business days;

If approved, please carefully package and send back the item (if required);

After we receive and verify the item, we will arrange refund, exchange, or resend.

6. Contact Customer Service

We always welcome you to contact us with any questions about product quality, orders, returns, or exchanges. Please reach out anytime at:

Email: roar@fuumuui.com

Our customer service team will reply within 1–2 business days to provide professional and attentive after-sales support.

We believe every customer’s satisfaction is a vital part of Fuumuui’s brand value. Thank you for your understanding and trust. Wishing you happy creating!