FAQ

FAQ (Frequently Asked Questions)

  1. What painting mediums are your brushes suitable for?
    Our brushes are suitable for various mediums, including watercolor, acrylic, oil painting, model painting, and face painting. Different types of brushes are designed for different painting styles, and we offer detailed product classifications.

  2. How do I choose the right brush for me?
    When selecting a brush, consider the painting medium, bristle material (such as nylon, squirrel hair, sable hair, etc.), brush head shape (round, fan, flat, etc.), and personal preferences. If you're unsure, feel free to contact our customer service, and we'll help you choose the right brushes.

  3. Are your brushes handmade?
    Yes, all our brushes are handmade and undergo strict quality inspections.

  4. How should I clean and maintain my brushes?

    • Watercolor/Acrylic brushes: Rinse gently with warm water and avoid hot water to prevent damage to the bristles. We also offer a professional brush cleaning soap for sale.
    • Oil painting brushes: First, clean the paint using a specialized cleaner, then wash with warm water and soap.
    • After use, let the brushes dry and store them with the bristles facing upwards to extend their lifespan.

  5. Do you offer wholesale or custom services?
    Yes, we accept bulk orders and customization services, including brand customization and special specifications. Please contact our sales team for a quote.

  6. Do you offer international shipping?
    Yes, we support worldwide shipping. Orders over $17.99 qualify for free shipping. For more details, please check the checkout page or contact our customer service.

  7. How can I track my order?
    Once your order is shipped, we will send you an email with a tracking number. You can check the latest shipping status on the tracking page on our website's homepage. If tracking fails or you have any issues, please contact our customer service. We will respond within 24 hours on business days.

  8. What should I do if I receive damaged or defective brushes?
    If you receive any damaged or defective products, please contact us within 7 days of receiving your order and provide photos or videos. We will resolve the issue as soon as possible.

  9. How can I contact you?
    You can reach us through the following methods:

    • Email: roar@fuumuui.com
    • WhatsApp: +1 773 939 5700
    • Online Customer Support: Live chat is available on our website homepage.

If you have any other questions, feel free to contact us!